AI Agent copilot for Zendesk support teams
Automate reply drafting, polishing, and translation — all from your own docs, right inside Zendesk. Save hours and boost agent productivity.
No code
Ready in 5 mins
95+ Languages
Optimized for SaaS and Tech companies
Trusted by fast-growing SaaS and tech companies
See how AI Copilot fits right into your ticket workflow.
Ordemio lives inside Zendesk — not beside it. Agents can open any ticket, generate a complete draft, refine tone or length, and switch languages on the spot.
Get Started For Free
Solutions
Scale Zendesk support, not headcount—free agents from repetitive work
The Ordemio Co-Pilot helps agents handle more tickets in less time — drafting accurate, on-brand replies grounded in your own knowledge. Repetitive work drops, response times shrink, and your customers get consistent answers 24/7.
70%
Faster first-response time
+2
points higher CSAT
+45%
fewer repetitive tickets
Grounded replies
Generate grounded replies
The Co-Pilot instantly drafts complete, context-aware answers inside the Zendesk ticket composer. Each response is grounded in your own documentation, policies, and macros — never invented. Agents can adjust tone or length before sending, so messages remain accurate and human.
Faster replies - reduces the time to craft replies from minutes to seconds.
Consistency & accuracy - ensures consistency and factual accuracy across the team.
Agent control - keeps control in the agent’s hands — every AI draft is editable before sending.
Try in Zendesk for free
Consistent Quality, Faster
Improve and personalize responses
When an agent already has a draft, the Co-Pilot refines it — improving tone, structure, and clarity without changing the intent. It helps less-experienced agents sound confident and aligned with brand voice while giving senior staff a faster way to polish complex messages.
Quality standardization - standardizes communication quality across shifts and regions.
Faster QA - shortens QA review loops by up to 50 %.
Built-in training - trains the team organically through daily use — no extra onboarding required.
Try in Zendesk for free
Multilingual, On-Brand
Language and admin controls
The Co-Pilot automatically recognizes the customer’s language and responds accordingly, or follows a fixed policy set by admins. From the Ordemio dashboard, admins can monitor usage, tune tone and escalation rules, and review AI-assisted tickets for full visibility.
Supports 95+ languages – auto-detect or enforce a fixed language set by admins
On-brand translations – centralized tone/terminology to prevent inconsistent phrasing
Admin visibility – monitor usage, adjust tone & escalation rules, and review AI-assisted tickets in the Ordemio dashboard
Try in Zendesk for free
Easy to set up and maintain
Designed for customer support teams — not AI engineers
Ordemio installs directly from the Zendesk Marketplace and works out of the box.
Setup takes minutes, and everything — from tone to workflows and analytics — is managed in plain language from your Ordemio dashboard.
Setup takes minutes, and everything — from tone to workflows and analytics — is managed in plain language from your Ordemio dashboard.
Pricing
Only pay $0.10 per reply — not for each agent.
Most AI add-ons charge per seat. Ordemio does the opposite — pricing is based on generated responses, so you scale AI support without scaling costs. Transparent tiers. No hidden fees. No contracts.
Startup
Start for free with your API key
$49/month
Start 14-Day Trial
1 AI Agent
500 answers/month
15,000,000 data characters
Unlimited URLs, Files, Videos
Limited auto-Sync data sources
Latest ChatGPT model
Integrations: Intercom, Zendesk, Freshdesk, Discord, Slack,
Webhooks and API access
Growth
Pay for what you use
From $299/month
Start 14-Day Trial
3 AI Agents included
3,000 answers/month included
50,000,000 data characters
Unlimited URLs, Files
Auto-Sync data sources
Latest ChatGPT model
Integrations: Intercom, Zendesk, Freshdesk, Discord, Slack,
Webhooks and API access
Custom Actions & Workflows
Elite
Individual approach
Custom
Contact UsUnlimited AI Agents
Unlimited answers/month
Unlimited data characters
Unlimited content
Auto-Sync data sources
Latest ChatGPT model
Integrations: Intercom, Zendesk, Freshdesk, Discord, Slack,
Webhooks and API access
Premium support
Custom Actions & Workflows
Advanced AI analytics
Free
Explore Maze together, for free lifetime.
$0/year
Get started3 active projects
Up to 10 blocks
Team management
Essentials
Explore Maze together, for free lifetime.
$280/year
Get started3 active projects
Up to 10 blocks
Team management
API integrations
Standard
Explore Maze together, for free lifetime.
$800/year
Get started3 active projects
Up to 10 blocks
Team management
API integrations
Password protection
Pro
Explore Maze together, for free lifetime.
$1280/year
Get started3 active projects
Up to 10 blocks
Team management
API integrations
Password protection
CSV export
Install the Ordemio AI Co-Pilot from the Zendesk Marketplace anytime — try it free for 14 days.
Trusted by SaaS and Tech businesses
What support leaders say
Stefan Frot
Head of Support, X
“During our first month with Ordemio, 36% of tickets were handled automatically. The difference was visible the same week — response times dropped, and agents finally had space for complex cases.”
Nick Chen
Support Lead, XYZ
“Implementation was fast and collaborative. The Ordemio team tuned tone and workflows to our niche, and the dashboard gave us clear control over policies and escalations. We held SLA steady while easing peak-hour load.”
Jason Crutzen
Customer Success Lead, Z
“After we connected Ordemio to Zendesk, our first-response time went from two minutes to under 40 seconds. The Co-Pilot now covers two languages and keeps tone perfectly aligned.”
Rebeca Smith
Support Operations Manager, Y
“Ordemio helped us handle promo peaks without hiring extra agents. It feels less like automation and more like having an assistant who actually understands our workflow.”
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