Case Study
How Marquiz Cut FRT by 70% and Reduced Agent Workload With Ordemio AI Support Agent
Marquiz used the Ordemio AI support agent to cut first-response time from 2:08 to 0:37, deflect around 28% of chats, and reduce agent workload by 12–29% while keeping CSAT stable in Russian and English.
November 19, 2025
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